Raceseng believes in making your return experience fast and simple! If you are not satisfied with your purchase, we will be happy to accept a return for a refund. All returns are subjected to a 20% restocking fee. The customer is responsible for covering the cost of shipping the product back to Raceseng.
If we sent you an incorrect (not the product you ordered) or defective item and you contact us within 30 days of receiving your order, we will replace the product and process your return at no charge. Incomplete orders or damaged orders must be reported within 72 hours to avoid return shipping fees. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Raceseng reserves the right to change or amend the return policy and procedures at any time without notification.
> We only accept returns on items that are in new and resellable condition and within 30 days of the original purchase
> The returned item can't be installed, assembled or modified in any way
> Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
> Personalized Items (custom engraved or anodized)
> Blem items
> Order #
> Reason For Return
We will respond with a Return Merchandise Authorization (RMA) number which is required to process your return. Products (including packaging) must be returned in new, resalable condition.
Attention Returns - RMA #
8007 Quarry Rd.
Alburtis, PA 18011
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of an Raceseng employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
Raceseng is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.
If you receive an item that has been damaged in shipping, please call or email us within 72 hours of receipt and we will have a new product sent to you, and initiate a UPS/USPS claim for the item.
Please hold on to the original packaging and packing material because the shipping carrier will need to inspect the items. A UPS or USPS representative will contact you to set up a convenient time to inspect and pick up the package for return.